We aim for perfection in the products we make and in the service we provide. Each person's experience should be unique and personal.
Our warehouse is located close to distribution hubs and shipping times are therefore among the best in the eCommerce industry. The rates you will be charged for shipping upgrades are highly discounted corporate rates which we directly offer to our customers. We only ship to verified addresses with your credit card.
Shippers are third parties and therefore out of our control. If there are issues with lost packages and delayed shipping, we will support the claim process. Such issues are very rare and in cases where the investigation does come back as "lost", insurance will provide a final safeguard. There is no risk to the customers, however, delays in receiving the shipment may occur.
The shipper is selected on a "best-rate" basis, we extend our corporate rates to all of our customers - and depending on destination, the selection will be made accordingly.